Privacy Policy

01Information Collected

Sails Software Solutions may collect personal information directly from users, automatically through website usage, and from trusted third-party sources where permitted by law.

Information Provided Directly

This may include:

• Name
• Company name
• Job title
• Email address
• Phone number
• Billing or business contact details
• Inquiry, project, or support information
• Account registration details, if applicable
• Any other information voluntarily submitted through forms, email, chat, demos, downloads, event registrations, or service onboarding processes

Information Collected Automatically

This may include:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Referral source
• Pages visited
• Date and time of visit
• Session behavior and usage analytics
• Cookies and similar tracking technologies

Information from Third Parties

Where appropriate, information may also be received from marketing partners, analytics providers, CRM platforms, advertising platforms, social media platforms, event tools, publicly available business sources, and referral partners, subject to applicable law.

02Purposes of Processing

Personal information may be used for the following purposes:

• To respond to inquiries and requests
• To provide, manage, and improve services
• To personalize user experience and website content
• To schedule demos, consultations, and service discussions
• To create, maintain, and secure user accounts, where applicable
• To send service-related communications and administrative notices
• To deliver newsletters, promotional messages, or event updates where permitted
• To analyze website traffic, ad performance, and usage patterns
• To detect, prevent, and investigate fraud, abuse, unauthorized access, or security incidents
• To comply with legal, regulatory, tax, contractual, and reporting obligations
• To enforce policies, terms, and legal rights

03Legal Bases for Processing

Where required by applicable law, personal information is processed on one or more of the following legal bases:

• Consent, where a user has provided permission
• Performance of a contract or steps taken before entering into a contract
• Legitimate interests, such as operating, improving, securing, and marketing services, provided such interests are not overridden by the user’s rights
• Compliance with legal obligations
• Protection of vital interests or establishment, exercise, or defense of legal claims where applicable

04Cookies and Tracking Technologies

The website may use cookies, pixels, tags, scripts, and similar technologies to remember preferences, understand usage, improve performance, measure campaign effectiveness, and support advertising or remarketing activities.

Cookies may include necessary cookies, functional cookies, analytics cookies, and advertising cookies. Users can manage or disable cookies through browser settings, subject to the understanding that some parts of the website may not function properly if certain cookies are disabled. Where required by law, consent choices may be presented through a cookie notice or consent mechanism.

Third-party providers, including analytics and advertising partners such as Google, may use cookies or similar tools in accordance with their own privacy policies. Users should review those providers’ policies for more information about their data practices and opt-out options.

05Disclosure of Information

Sails Software Solutions does not sell personal information in the ordinary course of business. Personal information may, however, be shared where necessary with the following categories of recipients:

• Hosting and cloud infrastructure providers
• Website analytics providers
• CRM, email marketing, and automation platforms
• Advertising and remarketing platforms
• Payment processors, if applicable
• Professional advisers, auditors, insurers, and legal consultants
• Service partners, subcontractors, and vendors assisting in service delivery
• Government authorities, regulators, law enforcement, or courts when required by law or legal process
• Successors, investors, acquirers, or counterparties in connection with a merger, acquisition, financing, restructuring, or sale of assets

Any such sharing shall be limited to what is reasonably necessary for the relevant purpose and subject to appropriate confidentiality, contractual, or legal safeguards where applicable.

06SMS Consent

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

07Opt-out process

You may choose to stop receiving text messages from Sails Software Solutions at any time.

To opt out, simply reply STOP or UNSUBSCRIBE to any text message you receive from us.

Once we receive your opt-out request, you will be immediately removed from our messaging list and will no longer receive SMS messages from us.

For assistance, reply HELP or contact us at contact@sailssoftware.com.

08International Data Transfers

Personal information may be processed, stored, or accessed in countries other than the country in which the user is located, including by third-party service providers that operate globally. Where cross-border transfers occur, reasonable steps may be taken to ensure an adequate level of protection consistent with applicable law, such as contractual protections, internal safeguards, or reliance on lawful transfer mechanisms.

09Data Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including for service delivery, support, analytics, legal compliance, dispute resolution, enforcement of agreements, and legitimate business recordkeeping needs.

Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, contractual obligations, and whether deletion has been requested and can be honored under applicable law.

10Data Security

Reasonable technical, administrative, and organizational measures are used to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. However, no method of internet transmission, electronic storage, or security system is completely secure, and absolute security cannot be guaranteed.

Users are also responsible for protecting their own credentials, devices, and account access details, where applicable.

11User Rights

Subject to applicable law, users may have the right to:

• Request access to personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Opt out of marketing communications
• Lodge a complaint with an appropriate supervisory or regulatory authority

Requests may be submitted using the contact details published by Sails Software Solutions. Before acting on a request, reasonable verification of identity may be required.

12Marketing Communications

Where permitted by law, contact details may be used to send updates, newsletters, event invitations, service announcements, or promotional communications. Users may opt out of promotional emails at any time by using the unsubscribe link in the message or by contacting Sails Software Solutions directly.

13Children’s Privacy

The website and services are not directed to children, and personal information is not knowingly collected from children without appropriate authorization where required by law. If it becomes known that personal information has been collected from a child in violation of applicable law, reasonable steps may be taken to delete it.

14Third-Party Websites

The website may contain links to third-party websites, tools, or platforms. Sails Software Solutions is not responsible for the privacy, security, or content practices of third-party services, and users should review the relevant policies before sharing information with them.

15Changes to This Policy

This Privacy Policy may be updated from time to time to reflect operational, legal, technical, or regulatory changes. The revised version will be posted on the website with an updated effective or last updated date. Continued use of the website or services after changes become effective may constitute acceptance of the revised policy, to the extent permitted by law.

16Contact

For privacy-related questions, requests, or complaints, users may contact Sails Software Solutions through the contact details published on the official website.